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Free Diagnostic Doesn't Mean Free Repair: The Difference
September 4, 20265 min read
The term "free diagnostic" sometimes confuses new customers, some wrongly assuming it also covers the repair itself. Clarifying this distinction from the start avoids any misunderstanding and makes clear exactly what this service covers.
What the free diagnostic covers
- A full inspection of the replica to identify the precise cause or causes of the reported problem
- A chrono test to check current FPS
- A clear explanation of what was found, without incomprehensible technical jargon
- A detailed quote for the repair, with no obligation to accept
Why this service is free
Offering the diagnostic lets the customer know exactly what state their replica is in and the real cost of the repair before committing financially, a transparency that builds trust and avoids bad surprises. It's also what sets a serious professional service apart from a repair billed blind with no clear explanation beforehand.
What stays paid
The labor for the repair itself, the necessary replacement parts, and any full gearbox disassembly or reassembly remain services billed according to a clear quote presented after the diagnostic. The customer always keeps the freedom to accept, decline, or compare with other providers before deciding.
No obligation after the diagnostic
A free diagnostic commits to nothing: the customer walks away free to have it repaired elsewhere, postpone the repair, or even do nothing if they judge the problem minor. This lack of commitment is a core part of the service's philosophy, designed to inform rather than push a sale.
Why go through a diagnostic before any decision
Many players hesitate between repairing an old replica or buying a new one, a decision made far more calmly with a precise diagnostic in hand than a blind estimate. Once known, the real repair cost allows an honest comparison with the price of an equivalent new purchase.
How long the diagnostic takes
A full diagnostic, including a chrono test and a thorough visual inspection, takes a reasonable amount of time that varies with the complexity of the reported symptom, but generally stays quick for a fault that's simple to identify.
What to remember
- The free diagnostic covers a full inspection, a chrono test, a clear explanation, and a detailed quote
- It's free because it informs the customer before any financial commitment, with no obligation
- Labor, parts, and a full gearbox disassembly/reassembly stay billed on a quote
- The customer stays free to decline, compare, or do nothing after the diagnostic
- A precise diagnostic makes it much easier to decide between repairing and buying new
A free, no-obligation diagnostic to know exactly what's going on with your replica. Get a free diagnostic
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